Feelings about coverage and care are closely related to health status.
Respondents in poor or fair health express frustration with wait times, prior authorizations and referrals.
In contrast, only 13 percent of those in good or excellent health encounter this specific obstacle.
However, the process of how to make that switch is unfamiliar to most.
With respect to current health management, most respondents feel that their plan helps them meet their goals.
Meanwhile, future health is a concern for many, especially those with fair or poor health status.
Conversely, 25 percent of respondents were confused about plan coverage and experienced surprise bills post-enrollment.
More than half of those surveyed have not referenced their provider directory in the past year.
Two-thirds feel that the process of purchasing a Medigap plan will be at least somewhat complicated.
For more information, kindly contact Teresa A. Keenan attkeenan@aarp.org.
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